Privacy Policy

Bluecare Logistics Limited

Last updated: 11 March 2026

This Privacy Policy explains how Bluecare Logistics Limited collects, uses, stores, and protects your personal data when you use our website www.bluecarelogistics.com (the “Website”) or interact with us. We are committed to protecting your privacy in compliance with the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the Irish Data Protection Act 2018, and any other applicable data protection legislation.

1. Data Controller

Bluecare Logistics Limited is the data controller responsible for your personal data.

Contact details:

Email: [email protected]

Website: www.bluecarelogistics.com

Ireland

If you have any questions about how we use your personal data, please contact us at the address above.

2. What Personal Data We Collect

2.1 Data You Provide to Us

We collect personal data you voluntarily provide when you:

Create an account: name, email address, password (stored in hashed form).
Place an order: name, delivery address, billing address, email address, phone number.
Contact us: name, email address, and the content of your message.
Sign up for promotional communications: email address.

2.2 Data Collected Automatically

When you visit our Website, we may automatically collect:

IP address and approximate geolocation (country/region, used for currency detection).
Browser type and version.
Pages visited and time spent on the Website.
Referring website or search engine.

This data is collected through cookies and similar tracking technologies. Please refer to our Cookie Policy for more information.

2.3 Payment Data

We do not store your full payment card details. Payment information is processed directly by our certified payment service providers (Stripe, PayPal, etc.) in compliance with PCI DSS. We only receive a transaction reference and partial payment information for record-keeping purposes.

3. Legal Basis for Processing

Under the GDPR, we must have a lawful basis for processing your personal data. The bases we rely on are:

Performance of a contract (Article 6(1)(b)): Processing necessary to fulfil your order, manage your account, and provide customer support.
Legal obligation (Article 6(1)(c)): Processing required to comply with Irish and EU law, including tax and consumer protection regulations.
Legitimate interests (Article 6(1)(f)): Improving our Website, preventing fraud, and ensuring the security of our services — where these interests are not overridden by your rights.
Consent (Article 6(1)(a)): Sending you marketing emails and newsletters, and placing non-essential cookies — where you have given your explicit consent.

4. How We Use Your Personal Data

We use your personal data for the following purposes:

Processing and fulfilling your orders, including delivery and returns.
Managing your customer account.
Communicating with you about your orders, enquiries, and complaints.
Sending you marketing and promotional communications, where you have consented.
Detecting and preventing fraud and other illegal activities.
Improving and personalising your experience on the Website.
Complying with our legal and regulatory obligations.
Exercising or defending legal claims.

5. Sharing Your Personal Data

We do not sell your personal data to third parties. We may share your data with:

Delivery and logistics providers: to fulfil and track your orders.
Payment service providers: to process payments securely.
Email service providers (Brevo/Sendinblue): to send transactional and marketing emails.
IT and hosting providers: to maintain and operate the Website (Hostinger).
Analytics providers: to understand how the Website is used.
Legal and regulatory authorities: where required by law or to protect our legal rights.

All third-party processors are contractually bound to process your data only in accordance with our instructions and applicable data protection law, and to implement appropriate security measures.

We do not transfer your personal data outside the European Economic Area (EEA) unless adequate safeguards are in place (e.g., Standard Contractual Clauses approved by the European Commission).

6. Data Retention

We retain your personal data for as long as necessary for the purposes for which it was collected, and in accordance with our legal obligations:

Account data: retained for the duration of your account and for up to 3 years after its closure.
Order and transaction data: retained for 7 years to comply with Irish Revenue and tax obligations.
Marketing data: retained until you withdraw consent or unsubscribe.
Customer support communications: retained for up to 2 years.

After the applicable retention period, personal data is securely deleted or anonymised.

7. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

Right of access (Article 15): You may request a copy of the personal data we hold about you.
Right to rectification (Article 16): You may request correction of inaccurate or incomplete data.
Right to erasure (Article 17): You may request deletion of your data (“right to be forgotten”), subject to legal retention obligations.
Right to restriction of processing (Article 18): You may request that we limit the processing of your data in certain circumstances.
Right to data portability (Article 20): You may request your data in a structured, commonly used, machine-readable format.
Right to object (Article 21): You may object to processing based on legitimate interests or for direct marketing purposes.
Right to withdraw consent (Article 7(3)): Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request. This period may be extended by two further months where necessary, in which case we will inform you.

You will not be required to pay a fee to exercise your rights. We may need to verify your identity before processing your request.

8. Right to Lodge a Complaint

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC):

Data Protection Commission

21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland

Website: www.dataprotection.ie

Phone: +353 (0)1 765 0100

You may also contact the data protection authority in your EU member state of habitual residence.

9. Cookies

We use cookies and similar tracking technologies on our Website. Cookies are small text files stored on your device that help us operate and improve the Website.

9.1 Types of Cookies We Use

Strictly necessary cookies: Required for the Website to function (e.g., session, cart, security). These do not require consent.
Functional cookies: Remember your preferences (e.g., language, currency). Require consent.
Analytics cookies: Help us understand how visitors use the Website (e.g., pages visited, time spent). Require consent.
Marketing cookies: Used to deliver relevant advertisements. Require consent.

9.2 Managing Cookies

You can manage your cookie preferences at any time via our Cookie Consent Banner or through your browser settings. Withdrawing consent for non-essential cookies will not affect the functioning of the Website for essential purposes.

For more information, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

HTTPS/TLS encryption for all data transmitted between your browser and our Website.
Secure hashing of passwords.
Access controls limiting who can access personal data within our organisation.
Regular security reviews and software updates.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay, as required by Article 34 GDPR.

11. Automated Decision-Making and Profiling

We do not make decisions about you that produce legal effects or significantly affect you based solely on automated processing. We may use your data to personalise the Website experience (e.g., showing relevant products), but no decisions with significant consequences are made without human involvement.

12. Children’s Privacy

Our Website and services are not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us at [email protected] and we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify registered users of material changes by email and update the “Last updated” date at the top of this page. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us:

Email: [email protected]

Website: www.bluecarelogistics.com