Terms and Conditions
Bluecare Logistics Limited
Last updated: 11 March 2026
Please read these Terms and Conditions carefully before using the website www.bluecarelogistics.com (the “Website”) or placing any order. By accessing the Website or purchasing products, you agree to be bound by these Terms and Conditions.
1. Company Information
Bluecare Logistics Limited is a company registered in Ireland. Our registered address and contact details are:
Ireland
Email: [email protected]
Website: www.bluecarelogistics.com
These Terms and Conditions are governed by Irish law and applicable European Union consumer protection legislation, including but not limited to the Consumer Rights Act 2022 (Ireland), which transposes EU Directive 2019/771 on contracts for the sale of goods, and EU Directive 2011/83/EU on consumer rights.
2. Scope and Applicability
These Terms and Conditions apply to all users of the Website and to all orders placed through the Website. By placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract.
We reserve the right to update these Terms and Conditions at any time. The version in force at the time of your order is the version applicable to that transaction. We will notify registered users of any material changes.
3. Products and Product Information
We sell pharmaceutical and health-related products sourced from reputable European manufacturers. All products are intended for personal use only and must not be resold commercially without our prior written consent.
Product descriptions, images, and pricing are provided in good faith. We make every effort to ensure accuracy; however, minor discrepancies may occur. We reserve the right to correct any errors and to withdraw or amend products at any time.
If a product you ordered is no longer available or is subject to a pricing error, we will contact you before processing your order and offer a full refund or an alternative product.
4. Pricing and Payment
All prices are displayed in the currency applicable to your region (GBP, EUR, or USD) and are inclusive of VAT where applicable. Prices are subject to change without prior notice but will not change for an order already confirmed.
We accept payment by Visa, Mastercard, American Express, PayPal, Apple Pay, and Amazon Pay. Payment is processed securely at checkout using industry-standard encryption (TLS/SSL).
We do not store your full payment card details on our servers. All payment processing is handled by our certified payment service providers in compliance with PCI DSS standards.
Your order is only confirmed once we send you an order confirmation email. We reserve the right to decline or cancel any order, in which case you will receive a full refund of any payment made.
5. Ordering Process
To place an order, add items to your cart, proceed to checkout, complete the required details, and confirm payment. You will receive an order confirmation email at the address you provided.
A contract between you and Bluecare Logistics Limited is formed when we send the order confirmation email. Prior to that point, you may cancel your order by contacting us.
We reserve the right to refuse orders from customers in jurisdictions where the sale of certain products is restricted or prohibited.
6. Delivery and Shipping
We ship worldwide. Delivery times and shipping costs vary by destination and are displayed at checkout before you confirm your order. You can also view our detailed shipping information on the Shipping page of our Website.
Estimated delivery times are provided in good faith but are not guaranteed. We are not responsible for delays caused by customs processing, postal services, or events beyond our control (force majeure).
Risk of loss and title for products pass to you upon delivery. If your order has not arrived within the estimated timeframe, please contact us at [email protected].
Customers in the European Union and Ireland benefit from the following additional rights:
- If goods are not delivered within 30 days of the agreed delivery date, you may cancel the contract and receive a full refund.
- If delivery is essential by a specific date and you communicated this to us at the time of ordering, you may cancel immediately if the deadline is missed.
7. Right of Withdrawal (EU/EEA and Irish Consumers)
In accordance with EU Directive 2011/83/EU and the Consumer Rights Act 2022 (Ireland), you have the right to withdraw from your purchase without giving any reason within 14 calendar days from the day you receive the goods (“cooling-off period”).
7.1 How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, you must notify us by a clear, unambiguous statement (e.g., a letter sent by post or email) before the withdrawal period expires. You may use our model withdrawal form available on our Right of Withdrawal page, but this is not mandatory.
Contact: [email protected]
7.2 Effects of Withdrawal
We will reimburse all payments received from you, including standard delivery costs (excluding any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days after we receive your withdrawal notification.
We will refund using the same payment method you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the returned goods.
You must return the goods without undue delay and no later than 14 days from the day you notify us of withdrawal. You bear the direct cost of returning the goods.
7.3 Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Sealed goods that are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
- Goods that have been mixed inseparably with other items after delivery.
- Custom-made or personalised goods.
8. Statutory Rights and Legal Guarantee (EU/Irish Law)
All products sold by Bluecare Logistics Limited are covered by a 2-year statutory guarantee under the Consumer Rights Act 2022 (Ireland) and EU Directive 2019/771. During this period, you are entitled to a remedy if the goods do not conform to the contract.
If goods are non-conforming, you may:
- First, request repair or replacement free of charge.
- If repair or replacement is impossible or disproportionate, you may request a price reduction or a full refund.
You do not need to provide proof of purchase from us — the statutory guarantee applies automatically. Any commercial guarantee we offer is in addition to, and does not affect, your statutory rights.
9. Returns and Refunds
Outside of the statutory guarantee and the right of withdrawal, we evaluate return requests on a case-by-case basis. To request a return, contact us within 30 days of receipt of your order at [email protected].
Refunds will be issued to your original payment method within 14 business days of receiving the returned goods in their original condition and packaging. Shipping costs for returns are at your expense unless the goods are defective or incorrectly delivered.
10. Intellectual Property
All content on the Website, including text, images, logos, graphics, product descriptions, and code, is the property of Bluecare Logistics Limited or its licensors and is protected by Irish and EU intellectual property laws.
You may not reproduce, distribute, or use any content from this Website for commercial purposes without our prior written permission.
11. Limitation of Liability
To the maximum extent permitted by Irish and EU law, Bluecare Logistics Limited shall not be liable for:
- Indirect, incidental, or consequential losses arising from your use of the Website or products.
- Losses arising from events beyond our reasonable control (force majeure), including but not limited to natural disasters, pandemics, government actions, or failures of third-party services.
Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under Irish or EU consumer protection law.
12. Complaints and Dispute Resolution
If you have a complaint, please contact us first at [email protected]. We will acknowledge your complaint within 5 business days and aim to resolve it within 14 business days.
If we are unable to resolve your complaint to your satisfaction, you have the right to refer your dispute to the following bodies:
- The Competition and Consumer Protection Commission (CCPC) in Ireland: www.ccpc.ie
- The European Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr — for online disputes.
These Terms and Conditions are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts, without prejudice to your statutory rights as an EU consumer.
13. Applicable Law
These Terms and Conditions are governed by and construed in accordance with the laws of Ireland. You also benefit from any mandatory consumer protection provisions of the EU member state in which you reside.
14. Contact Us
Email: [email protected]
Website: www.bluecarelogistics.com
